Privacy Policy
Last updated: 4 June 2026
This is the privacy policy for Faringdon Removals (faringdonremovals.co.uk). It explains what personal information we collect, why we collect it, who we share it with, and what rights you have. If anything isn’t clear, email bookings@faringdonremovals.co.uk.
Who we are (data controller)
Faringdon Removals is a trading name of J Blades, a sole trader. ICO registration number available on request. Contact for privacy questions: bookings@faringdonremovals.co.uk.
What information we collect
When you book a storage service:
- Your name
- Your delivery/collection address and postcode
- Your email address
- Your mobile phone number
- The service type (Basic / Premium), pod size, date selected
- Any access notes you provide
- For Premium bookings: photos of items you upload (helps us send the right vehicle)
- Your payment details (handled directly by Stripe — we don’t see or store your full card number)
When you browse the site: standard server-log information (IP address, browser type, pages viewed, referrer, timestamps) and cookies. We do not knowingly collect personal information from children under 16.
Why we use it (lawful basis)
| What we do | Lawful basis (UK GDPR) |
|---|---|
| Take and confirm your booking, plan delivery routes, contact you about your service | Performance of a contract |
| Take payment and issue receipts, including 4-weekly recurring payments | Performance of a contract |
| Keep accounting records and respond to HMRC/VAT obligations | Legal obligation |
| Respond to complaints, damage claims, or insurance claims | Legitimate interest |
| Send service emails (confirmation, reminder, return-request, dunning) | Performance of a contract |
| Send marketing emails | Consent (opt-in, can be withdrawn) |
| Send SMS reminders day before delivery and 30 mins before arrival | Performance of a contract |
| Request a Google review after return delivery | Legitimate interest |
We do not sell your personal information. We do not share it with third parties for marketing.
Who we share it with
- Stripe — to process card payments (privacy: stripe.com/gb/privacy)
- Our delivery/collection crew assigned to your booking — name, address, mobile, access notes, items list (Premium) — so they can attend and complete the service
- Xero — to issue invoices and maintain accounting records (privacy: xero.com/uk/legal/privacy)
- An SMS provider — to send delivery reminders and arrival texts
- Our accountants and HMRC — for tax and VAT compliance
- Our website host (WordPress.com / Automattic) and email provider
- Our insurer — if needed to handle a damage or storage claim
- Professional advisers (solicitors, debt collectors) — if needed to handle a claim or unpaid account
- Law enforcement or regulators — where we are legally required to disclose
Payment processor (Stripe)
Card payments are processed by Stripe. Your card details are entered into a secure form hosted by Stripe — they go directly to Stripe and not through our website. We never see, store or have access to your full card number, expiry or CVC. Stripe sends us back limited information: that payment succeeded, the amount, a transaction reference, and the last four digits of the card.
International transfers
Stripe, Xero and our SMS provider may transfer your data outside the UK and EU for processing, including to the United States. They do this under standard contractual clauses or equivalent safeguards approved under UK GDPR.
How long we keep your information
| Type of data | Retention |
|---|---|
| Booking and service records | 6 years from the end of the tax year in which the service ended (HMRC) |
| Payment transaction references and invoices | 6 years from the end of the tax year |
| Photos you upload at booking (Premium) | 6 months after return delivery, then deleted |
| CCTV footage of the depot | 30 days, then auto-overwritten |
| Email correspondence | 6 years for service-related; 2 years for general enquiries |
| SMS logs | 90 days |
| Web server logs | 90 days |
| Marketing list (if opted in) | Until you unsubscribe |
Cookies
- Strictly necessary cookies — to make the booking form work, remember selections, manage your logged-in account, prevent fraud. These don’t need consent under UK law.
- Stripe cookies — set by Stripe on the secure payment form. Required to take payment.
- Analytics cookies — anonymous, aggregated. Only set if you accept on the cookie banner.
Your rights
- Access — get a copy of the information we hold about you
- Rectification — ask us to correct anything that’s wrong
- Erasure — ask us to delete information (subject to our legal duty to retain booking and tax records for 6 years)
- Restriction — ask us to pause using your information while a query is resolved
- Portability — get a copy of information you gave us in a portable format
- Object — object to us using your information on the basis of legitimate interest
- Withdraw consent — for anything we do on the basis of consent
Email bookings@faringdonremovals.co.uk to exercise any of these rights. We respond within one month. No charge.
Complaints
If you think we have mishandled your personal information, tell us first — bookings@faringdonremovals.co.uk — so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO): website ico.org.uk, helpline 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The version published on this page is the version that applies.